Shipping Policy
Shipping Policy
Thank you for shopping with us! We're pleased to offer a seamless delivery experience for our customers. Please review our shipping policy below:
Homeware & Smaller item delivery
Standard Delivery: £5
- Delivered within 7 working days
- Monday–Friday, 7am–9pm
- Delivered to the ground floor front entrance of your property
- Delivered by Royal Mail.
- Your delivery will be between 7am – 9pm
- Delivery will be to the ground floor front entrance of the property
- The driver will leave a card through the door if no one is home, to arrange redelivery. There is no redelivery charge in this instance.
Furniture & Large Item Delivery
Delivery in England:
- We are proud to offer free delivery throughout England.
- Our own delivery team will handle the delivery of your furniture, ensuring it arrives safely and on time.
- Delivery times within England in 30 days since order placed.
- Our specialist delivery team will contact you to organise a delivery date.
Isle of Wight and Northern Ireland Delivery:
- Standard Delivery: £40
- Delivery times within 30 days since order placed.
Processing Time
- Orders are processed within 30 days after purchase confirmation.
- We do not ship on weekends or holidays.
Order Tracking
- Once your order is out for delivery, you will receive a notification with the estimated delivery date. Our team will coordinate with you to schedule a convenient delivery time.
Shipping Destinations
- Domestic Delivery: We provide free delivery across England.
- International Shipping: We currently do not offer international shipping.
Damaged or Lost Items
- If your order arrives damaged, please contact us immediately at 07500874065
- Email: customerservice@houseoftudor.co.uk with photos of the damaged item and packaging.
- If you encounter any issues with your delivery, please reach out to us, and we will assist in resolving the situation.
Contact Us
For any questions regarding your delivery, please contact our support team at
customerservice@houseoftudor.co.uk