Privacy Policy

House of Tudor  is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.houseoftudor.co.uk

 

• Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or payment details), email address, and phone number. We refer to this information as “Order Information.”

 

• How We Use Your Personal Information

We use the information we collect to:

• Process your orders, including shipping and handling, and provide you with customer support.
• Communicate with you regarding your order, products, or any customer service requests.
• Personalize your shopping experience and provide relevant product recommendations.
• Improve our Site, products, and services.
• Comply with legal requirements.

 

• Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information for the purposes described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
• We may share your information with trusted shipping and delivery services to fulfill your order.
• We may share your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

 

• Behavioral Advertising

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here.
• You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal here.

 

• Your Rights

If you are a UK or EU resident, you have the right to access the personal information we hold about you, to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a UK or EU resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

 

• Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

• Security

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

 

• Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please check back frequently to stay informed of any updates.

 

• Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at Customerservice@houseoftudor.co.uk or by mail at:

House of Tudor
114 Lodge Hill, Welling, BEXLEY

DA161BL
United Kingdom