Return Policy
Returns
✔ Damaged or Faulty Items – If your item arrives damaged or faulty, you are entitled to a full refund, exchange, or replacement at no cost.
✔ Change of Mind Returns – Customers can return items within 14 days of receiving them, as per UK Consumer Contracts Regulations.
✔ Return Process – Returns must be initiated via email at customerservice@houseoftudor.co.uk. Larger items may require a photo upload for verification.
Refunds
✔ Faulty or Incorrect Items – Refunds will cover the product price and initial delivery charges, processed within 14 days of receiving the return.
✔ Refund Method – Refunds will be issued via the original payment method, unless otherwise agreed.
Bespoke & Non-Returnable Items
✔ Made-to-Order Products – Custom-made items cannot be returned unless they are faulty or damaged.
✔ Exceptions – Perishable goods, personalized items, and hygiene-sensitive products are non-returnable unless defective.
Reporting Faulty Goods
✔ Customers must report issues within 30 days of delivery to qualify for a refund or replacement.
This version ensures compliance with UK consumer laws, particularly the Consumer Rights Act 2015 and Consumer Contracts Regulations. Would you like me to format this for your Shopify store or add any additional details?
A Heritage of Craftsmanship, Rooted in Family Values
Welcome to House of Tudor – a proudly family-run, London-based brand built
on the belief that your home should reflect both beauty and wellbeing. What
began as a passion for timeless design and natural materials has grown into a
curated collection of elegant home and lifestyle products — crafted with care,
built to last, and made to feel like home. Our journey began with a love for quality
wooden furniture, but we’ve since expanded to offer a wider range of
thoughtfully designed products, including bamboo lounge and beach kimonos, luxurious silk and woven cushion covers, and more — all united by a single purpose: to bring high-quality, healthy materials into your life at affordable prices. Every piece we offer is the result of careful selection, responsible sourcing, and exceptional craftsmanship. We work closely with a trusted manufacturing partner in Turkey, renowned for their expertise in handcrafted wooden furniture and textile goods. By combining traditional techniques with contemporary British design, we create products that are both stylish and enduring.
At House of Tudor,
We believe in: Craftsmanship over mass production Natural, skin-friendly, and sustainable
materials Affordable luxury without compromise. Designs that bring warmth, comfort, and personality into your home. We’re proud to be part of your everyday rituals—whether you're sinking into a handwoven cushion after a long day, dressing in a breathable bamboo kimono on holiday, or hosting guests in a beautifully furnished space. Thank you for welcoming us into your home. From our family to yours, we’re committed to offering products that reflect heritage, heart, and home.