Return Policy

Returns

Damaged or Faulty Items: If your item is damaged or faulty upon receipt, we'll gladly facilitate its return, exchange, or replacement at no cost to you.

Change of Mind or Unsuitability: If you've changed your mind or find the product unsuitable, you can still return or exchange it within 30 days of delivery.

Returns can be raised by email. Please contact us to raise your return.

EMAIL: customerservice@houseoftudor.co.uk

For returning larger items you will be asked to select the appropriate reason for return, upload a photo (if required) and once completed a member of our

 

Refunds

For returns due to damaged or faulty items we'll reimburse you for the product's price and initial delivery charges using your original payment method.

For security reasons, refunds will be processed using the same method of payment used for the original purchase unless otherwise stated. Refunds will be processed within 7 working days of receiving your return.

 

Bespoke Products

Made-to-order products typically cannot be returned unless they are defective or have been damaged during transit.

 

Reporting Faulty Goods

If you encounter any issues with your order, please report them within 30 days of delivery and our team will be happy to resolve this for you. Please contact us by email.